Terms of Service

2. Services Provided

Go Bandhu provides:

• Virtual documentation assistance
• Doorstep documentation support
• Guidance for government, legal, personal, and business documents
• Document submission support where legally permitted
• Status tracking and customer support
• Digital platform access via our app and website

3. User Responsibilities

By using our Services, you agree to:

• Provide accurate and complete information
• Upload genuine documents only
• Not misuse, falsify, or manipulate any information
• Maintain confidentiality of your account credentials
• Follow all applicable laws and regulations

Any delays caused by incorrect information are not our responsibility.

4. Doorstep Services

• You must be available at the scheduled time
• You must provide safe and secure access for our field staff
• Cancellation fees may apply if you cancel at the last minute

Our staff are trained and verified. Please cooperate to ensure smooth service delivery.

5. Payments & Billing

• All payments must be made through approved methods
• Government fees and third-party charges are separate and non-refundable
• Payment must be completed before service delivery unless stated otherwise

6. Refund Policy

Refunds follow our Refund Policy.

• A service was not delivered
• Payment was made by mistake
• Technical billing errors occurred

Refunds are not provided for completed services or government fees.

7. Document Handling & Privacy

Your documents are:

• Stored securely
• Used only for completing requested services
• Shared only with verified staff or government platforms with consent

Please refer to our Privacy Policy for complete details.

8. Prohibited Activities

• Impersonation of others
• Submitting fake or invalid documents
• Unauthorized access attempts
• Fraudulent or abusive activities
• Copying or modifying platform content

9. Third-Party Services

We may use third-party services such as:

• Payment gateways
• Cloud storage providers
• Government portals
• Analytics platforms

We are not responsible for delays or issues caused by third-party systems.

10. Service Limitations

• No guarantee of government approval
• No control over government processing speed
• No responsibility for third-party decisions
• Service availability may vary due to technical or operational issues

11. Intellectual Property Rights

All content on the Go Bandhu platform is owned by Go Bandhu Private Limited. You may not copy, reproduce, or distribute any content without written permission.

12. Limitation of Liability

• Errors caused by incorrect user information
• Delays or rejections by government authorities
• Third-party system failures
• Technical interruptions
• Loss of data due to external factors
• Unauthorized use of your account

13. Account Termination

We may suspend or terminate your account if:

• You violate these Terms
• You provide fraudulent information
• You misuse or abuse the platform
• Required by law or authority

14. Changes to Terms

We may update or modify these Terms at any time. Continued use after updates means you accept the revised Terms.

15. Governing Law

These Terms are governed by the laws of India. Disputes will be handled in the courts of Delhi.